IT Service Management Specialist

24 hours ago

Aligarh, Uttar Pradesh, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: IT Operations Management Specialist

The role of the IT Operations Management Specialist is to work with business stakeholders to analyze and review detailed business and technical requirements. This involves developing, implementing, and configuring technical solutions using the ServiceNow platform - specifically ITOM related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub.

Key Responsibilities:
  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and Subject Matter Experts (SMEs) through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for development of user stories, configurations, and ensure timely delivery.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture designs, and technical documentation as specified.
  • Work with the platform team to update technology direction and strategy, manage Business As Usual (BAU) tasks, and provide value-based assessments and workshops to maximize business results from the ServiceNow software.

Required Skills and Qualifications:
  • At least 5+ years of experience in IT software development, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc., Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - project plan, technical design, developer notes, user manual, etc.

Desired Credentials/Knowledge:
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)

We are seeking an experienced IT Operations Management Specialist to join our team.

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