
Service Engagement Specialist
1 day ago
About Our Organization:
We empower young innovators with knowledge and skills through project-based learning experiences.
We believe in fostering creativity, diligence, and fun to produce exceptional work. Our mission is to upskill students between 7-17 years for future academic choices and careers.
We offer a patent-pending program that explores interests and builds impressive resumes. Our guided learning solutions resonate with kids' creativity and intellectualism.
Key Responsibilities:- Contact US customers to explain our services
- Follow up with customers on class schedules
- Take trial classes after receiving training
- Manage client relationships and resolve issues or conflicts
- Nurture and expand relationships with clients in the US and UK
- Prior experience with customer service and call centers
- A pleasant personality to engage in meaningful conversations
- Effective communication and active listening skills
- Fluency in English
- Familiarity with US localization is desirable
- Understanding of US accent is a plus
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