IT Service Management Specialist

4 days ago


Aligarh, Uttar Pradesh, India beBeeArchitect Full time ₹ 15,00,000 - ₹ 25,00,000
IT Service Management Architect

Job Description:

We are seeking an experienced IT service management architect to lead the design, implementation, and support of our IT service management platform. The successful candidate will have a strong background in ITSM tools, process improvement, and project management.

Key Responsibilities:

  • Lead the design and implementation of our IT service management platform
  • Develop and maintain business processes and procedures for IT service management
  • Provide technical guidance and support to team members
  • Collaborate with stakeholders to identify business needs and requirements
  • Design and implement solutions to improve IT service management processes

Required Skills and Qualifications:

Technical Skills:

  • ITSM tool expertise (e.g., Cherwell, ServiceNow)
  • Process improvement and project management experience
  • Strong understanding of ITIL framework
  • Experience with data analysis and reporting tools

Soft Skills:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Flexibility and adaptability in a fast-paced environment

Benefits:

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible work arrangements

How to Apply:

If you are a motivated and experienced IT service management professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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