Service Delivery Expert

4 days ago


Kolkata Visakhapatnam Guwahati, India beBeeCustomerSupport Full time
Job Title: Service Delivery Expert
  • A Service Delivery Expert is responsible for providing high-quality assistance to customers and resolving their inquiries in a timely and professional manner.
  • This involves handling customer questions, complaints, and requests via various channels such as phone, email, or other digital platforms.
  • The expert must possess a deep understanding of the company's products or services to provide accurate and helpful information, ensuring customer satisfaction and loyalty.
  • Key responsibilities include documenting all customer interactions in a CRM or ticketing system, escalating complex issues to the appropriate teams, and collaborating with colleagues to achieve common goals.
  • A key aspect of the job is maintaining a positive brand image by consistently delivering exceptional customer experiences.
  • To excel in this role, one must possess strong problem-solving skills, patience, and the ability to work effectively under pressure, prioritizing tasks and managing time efficiently.


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