MS Office Technical Specialist

4 days ago

Kottayam, Kerala, India beBeeMicrosoft Full time ₹ 20,00,000 - ₹ 24,00,000
Job Title">

We are seeking an experienced MS Office Support Engineer to join our Productivity Tools team.

The successful candidate will provide technical expertise and excellent support for our Microsoft 365 product applications at a Level 2 skillset.

About the Role

In this role, you will be responsible for performing Level 2 application support and incident management. You will also be working with a global user community, requiring flexible work hours.

Your Key Responsibilities
  • Perform Level 2 application support and incident management
  • Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset
  • Work closely with Level 1/1.5 support teams
  • Escalate complex issues to Level 3 engineers or vendors as needed
What We Need From You
  • Bachelor's / Master's degree in computer science engineering/technology)
  • Technical certifications would be an added advantage
Your Benefits
  • A strong background troubleshooting on enterprise Windows, Mac and iOS environments as well as the MS Office 365 applications that reside on those platforms
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues
  • Evolving experience across Level 1/2 support roles in the technology stack previously described
  • Responsible for Incident and problem escalation and resolution for Office 365 platforms
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions
  • Experience with Adobe applications is a plus
  • ITIL and Major incident management knowledge
  • Strong comprehensive problem-solving skills to identify and solve issues quickly
  • Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand
  • Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency

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