Service Delivery Specialist

4 days ago

Ellore, Andhra Pradesh, India beBeeService Full time ₹ 60,00,000 - ₹ 1,00,00,000
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Job Overview:\

We are seeking a highly skilled IT professional to join our technical support team as a Service Delivery Specialist.\

\Key Responsibilities:\
  • Provide first-line technical support to users, diagnosing and resolving IT-related issues promptly and efficiently.\
  • Serve as the primary point of contact for users, delivering support in both French and English languages.\
  • Log and manage service requests, incidents, and problems using service management tools and platforms.\
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals, to ensure timely resolution of service requests.\
  • Assist with user account management, including password resets, permissions, and access issues, to maintain a secure and efficient working environment.\
  • Maintain knowledge of IT systems, applications, and tools to provide effective solutions and recommendations.\
  • Escalate complex issues to higher-tier support teams when necessary, to ensure that all requests and incidents are tracked and resolved within service level agreements (SLAs).\
  • Provide remote support through remote desktop tools and other communication methods, to cater to the diverse needs of users.\
  • Collaborate with other IT support teams and departments to improve the overall user experience and drive business success.\
  • Maintain an up-to-date knowledge base for users to access self-help resources, to promote independence and efficiency.\
\

Requirements:\

  • Fluent in French, with a strong ability to communicate technical information clearly to non-technical users.\
  • Bachelor's degree in Information Technology, Computer Science, or related field.\
  • Minimum of [X] years of experience in a Service Desk or IT support role.\
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.\
  • Familiarity with IT service management tools and platforms.\
  • Excellent problem-solving and troubleshooting skills, with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.\
  • Strong customer service skills, with a focus on delivering high-quality support and ensuring user satisfaction.\

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