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Service Delivery Specialist
2 weeks ago
We are seeking highly motivated and customer-centric individuals to fill this key position within our organization. As a fresh hire, you will undergo comprehensive training to effectively handle customer inquiries, resolve issues, and deliver exceptional service experiences. This role demands strong communication skills, patience, and a willingness to learn and grow.
Key Responsibilities- Handle inbound and outbound customer interactions with professionalism and poise.
- Assist customers with queries, complaints, and product/service information in a timely and accurate manner.
- Provide prompt and satisfactory responses to customer concerns.
- Maintain detailed records of customer interactions and update databases accordingly.
- Evaluate complex issues and escalate them to the relevant department when necessary.
- Prioritize customer satisfaction by delivering outstanding service excellence.
- Demonstrate excellent verbal and written communication skills.
- Display a positive attitude, patience, and problem-solving ability.
- Be willing to adapt to shifting work schedules if required.
