Exceptional Quality Professional Wanted

3 days ago

Mangalore, Karnataka, India beBeeQualityManager Full time ₹ 16,28,896 - ₹ 20,35,328

Seeking a seasoned Quality Manager to oversee customer-facing excellence across Sales, Marketing, and Support departments.

The ideal candidate will design and implement quality frameworks, leverage CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities:
  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Design and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create and facilitate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.

Required Skills & Qualifications

Essential Requirements:

Education: Bachelor's degree in Business, Healthcare, or related field; MBA preferred

Overall Experience: 10-15 years in quality management roles supporting multiple customer-facing teams

Candidates must demonstrate:

  • Hands-on experience with Zoho CRM or similar platforms (3+ years)
  • Exposure to quality oversight for 100+ team members
  • Strong competency in drafting SOPs and delivering large-scale training
  • Analytical skills in data analysis, Excel, and dashboard tools

Benefits of the Role

  • A mission-driven culture committed to transforming healthcare education
  • Cross-functional exposure and strategic leadership opportunities
  • Competitive salary and benefits package
  • Continuous learning and leadership development opportunities

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