Quality Assurance Professional
2 weeks ago
Job Title:
We are seeking a Quality Assurance Professional to ensure the quality of our processes and services.
Main Responsibilities:
- Quality Monitoring and Evaluation: Monitor and evaluate calls/chats to guarantee adherence to quality standards.
- Performance Enhancement and Improvement: Provide feedback and coaching to enhance employee performance and identify areas for improvement.
- Process Optimization: Identify process inefficiencies and suggest improvements to ensure compliance with organizational guidelines.
Key Skills and Qualifications:
- Critical Thinking and Communication Skills: Strong critical thinking and communication skills are essential for this role.
- Experience: Prior experience in quality assurance or a related field is preferred, but not required.
- E-Commerce Domain Knowledge: Knowledge of E-Commerce domain will be an added advantage.
- Adaptability: Ability to work in a fast-paced environment is necessary.
About Our Organization:
- Global Presence: We are a global leader in outsourcing solutions.
- Diverse and Supportive Team: Be part of a dynamic and supportive team.
- Professional Growth and Development: Career growth and learning opportunities are available.
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