
Digital Experience Innovator
5 days ago
About the Role
Are you a visionary designer seeking to create innovative digital experiences? We are looking for an experienced User Experience Designer who can drive the design of our platforms, leveraging their expertise in UX/UI principles and practices.
The ideal candidate will have a strong portfolio showcasing their ability to balance aesthetics and functionality, ensuring seamless user journeys. Proficiency in tools like Figma, Adobe Creative Suite, or similar is expected, with a solid understanding of HTML and CSS.
This role requires someone who can work collaboratively with cross-functional teams, conducting research, ideation, prototyping, testing, and iteration to deliver high-quality designs that meet business needs.
Responsibilities:
- Lead the visual and interaction design of digital products, tools, and portals
- Manage the ServiceNow Portals platform, including Employee Center and other custom portals
- Partner with Business Units (BU) teams to support future development work
- Play a key role in integrating AI into the portal experience, shaping how generative AI, virtual agents, and personalized automation elevate the employee support experience
- Translate business needs and user requirements into intuitive and beautiful UI/UX designs
- Conduct UX research, usability testing, and apply insights into iterative design improvements
- Collaborate with developers, product managers, and stakeholders to deliver thoughtful user experiences that balance form and function
- Create UI kits, component libraries, design systems, and responsive layouts
- Deliver high-fidelity mockups, prototypes, and detailed specs to development teams
- Ensure accessibility and consistency across digital interfaces
- Occasionally work with other design teams on creative assets, internal IT branding, campaigns, and storytelling graphics
Required Qualifications:
- 3+ years of experience in UX/UI design, digital product design, or web interface design
- Proficient in tools like Figma, Adobe Creative Suite, or similar
- Solid understanding of HTML and CSS
- A sharp eye for visual design, spacing, hierarchy, and storytelling
- Strong UX process mindset: research → ideate → prototype → test → iterate
- Portfolio that showcases excellent design work and UX thinking
Why Join Us:
As a leading innovator in digital solutions, we offer a unique opportunity to shape the future of user experience. Our team values creativity, collaboration, and continuous learning, making us an ideal place for designers who want to grow professionally and make a lasting impact.
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