
Advanced Service Management Specialist
1 week ago
Job Overview
A ServiceNow Developer position is available for a highly skilled and experienced professional.
Work will be conducted remotely with a 4-5 hour overlap with PST (9:30pm - 2:30am IST). This full-time role offers opportunities for growth and development in the field of IT service management.
Key responsibilities include developing strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs. Additionally, candidates should have skills in creating catalog items, approval workflows, dynamic forms, and SLAs.
- Domain separation, scoped apps, data import/export, and UI policies are also crucial areas of expertise.
- The successful candidate will possess proven ability to integrate ServiceNow with third-party systems and proficiently set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Leadership experience in instance upgrades, patch management, and clone processes is highly desirable.
- Strong collaboration skills with HR, IT, and Facilities are essential for defining and streamlining workflows.
- Finally, the ideal candidate will have experience in audit preparation, compliance documentation, and training L1/L2 teams.
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