ServiceNow ITAM Technical Expert

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
ServiceNow ITAM Expert

Join In Time Tec as a ServiceNow IT Asset Management (ITAM) professional to lead the design and implementation of an integrated ITAM solution. As Technical Lead for ITAM, you will be responsible for overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish a robust ITAM foundation across global operations.

Key Responsibilities:
  • Design the overall architecture and oversee the technical implementation of the ServiceNow ITAM Professional solution.
  • Analyze asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module.
  • Develop a lifecycle management process for assets, including hardware, software, and non-IT assets.
  • Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity.
  • Define the Configuration Management Database (CMDB) and its relationship with asset data.
System Integration and Data Consolidation:
  • Integrate with SAP to synchronize asset accounting information.
  • Link asset data with user HR/organizational information by integrating with Workday.
  • Automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools.
Data Migration and Validation:
  • Develop a data migration strategy to transfer data from existing systems to the new ServiceNow ITAM system.
  • Validate the integrity of migrated data, including hardware, software, and office equipment.
Support Technical Implementation:
  • Design functionalities to support physical inventory counts using QR/barcode scanning.
  • Design an integrated user interface and portal for users to view their assigned assets and submit IT asset-related requests.
  • Design reports and dashboards to provide statistics on asset holdings by type, organization, and legal entity.
  • Resolve technical issues within the ITAM project and provide guidance to ensure successful delivery.
Qualifications:
  • Over 5 years of experience in ITAM solutions on the ServiceNow platform.
  • In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module.
  • Strong understanding of CMDB design and data modeling.
  • Experience with SAP and Workday integration projects.
  • Experience executing data migrations from legacy systems to ServiceNow.
  • Excellent problem-solving and communication skills.
Required Skills and Qualifications:
  • ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification.
  • Experience with endpoint management solutions like SCCM, JAMF, and Intune.
  • Experience executing ITAM projects in a global corporate environment.
  • Project experience in gaming or IT/cloud industries is beneficial.
Benefits:

At In Time Tec, we value our employees and provide opportunities for growth and development. Our stimulating work environment fosters trust, transparency, and leadership. We prioritize employee health and well-being through educational opportunities and flexible working conditions.

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