Customer Resolution Expert
3 days ago
At Onsitego, we are seeking an exceptional Candidate to join our team as a Customer Resolution Expert.
Responsibilities:
- Manage and resolve high-impact customer complaints, including those escalated to senior management.
- Develop a comprehensive understanding of company policies, processes, and systems to provide effective solutions.
- Collaborate with internal stakeholders to resolve customer issues, product problems, service questions, and other general client concerns.
- Address customer complaints by identifying root causes, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
- Maintain a high level of professionalism while ensuring timely resolutions within optimal turnaround times.
- Identify trends and recurring issues, working towards process improvements that benefit the company and customers alike.
Requirements:
- Graduate with 1-3 years of experience in a similar role or equivalent position.
- Excellent communication and interpersonal skills.
- A strong ability to work under pressure and meet deadlines.
Benefits and Salary:
The successful candidate can expect a salary range of ₹4 to ₹5 lakhs per annum, commensurate with experience. We also offer opportunities for growth and development within the company.
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