Customer Resolution Expert

3 days ago


Mumbai, Maharashtra, India Onsitego Full time
Job Description

At Onsitego, we are seeking an exceptional Candidate to join our team as a Customer Resolution Expert.

Responsibilities:

  • Manage and resolve high-impact customer complaints, including those escalated to senior management.
  • Develop a comprehensive understanding of company policies, processes, and systems to provide effective solutions.
  • Collaborate with internal stakeholders to resolve customer issues, product problems, service questions, and other general client concerns.
  • Address customer complaints by identifying root causes, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain a high level of professionalism while ensuring timely resolutions within optimal turnaround times.
  • Identify trends and recurring issues, working towards process improvements that benefit the company and customers alike.

Requirements:

  • Graduate with 1-3 years of experience in a similar role or equivalent position.
  • Excellent communication and interpersonal skills.
  • A strong ability to work under pressure and meet deadlines.

Benefits and Salary:

The successful candidate can expect a salary range of ₹4 to ₹5 lakhs per annum, commensurate with experience. We also offer opportunities for growth and development within the company.


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