Financial Technology Expert

5 days ago


Mumbai, Maharashtra, India Intellect Design Arena Ltd Full time
Job Summary

We are seeking an experienced Customer Experience Manager to join our team at Intellect Design Arena Ltd. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and leading a team of professionals in a matrix organization.

About Us

Intellect Design Arena Ltd is a leading provider of enterprise-grade financial technology solutions. With over 30 years of domain expertise, we offer a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI, and Digital Technology for Commerce (iDTC).

Key Responsibilities
  • Lead a team of diverse professionals, including developers, analysts, testers, and subject matter experts, in a matrix organization.
  • Develop and implement strategies to deliver exceptional customer experiences and improve customer satisfaction.
  • Collaborate with senior IT, operations, and business stakeholders to identify business needs and develop solutions.
Requirements
  • Prior experience in handling production support & services delivery for two or more customers simultaneously in a product company.
  • Prior experience in the banking domain, specifically in transaction banking business.
  • Strong analytical, decision-making, and conflict resolution skills.
  • Hands-on experience in technology (Java, J2EE, Oracle) and banking domain for at least a few years before moving to managerial level.
  • Conversant with production support metrics and ability to prepare and present MIS reports.
Desirable Skills
  • Technical certification in one or more technical skills cited above.
  • Exposure to the India banking sector and cash management solutions.
  • ITIL certification.
Salary Information

The estimated salary range for this position is ₹25-35 lakhs per annum, depending on location and experience.



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