IT Support Specialist

5 days ago

Tirupati, Andhra Pradesh, India beBeeEngineer Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Specialist - User Lifecycle Management

We are seeking a highly organized and proactive IT Support Specialist to manage user lifecycle activities within customer environments.

The ideal candidate will have a solid understanding of Google Workspace, Slack administration, Jira ticketing systems, and experience with license management across multiple SaaS products. Familiarity with Mobile Device Management (MDM) platforms is a plus.

This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations.

Key Responsibilities:

  • Manage onboarding and offboarding procedures for users across customer environments.
  • Create, modify, and deactivate user accounts in Google Workspace.
  • Manage user and channel access in Slack, including permissions and integrations.
  • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications.
  • Follow Standard Operating Procedures (SOPs) to ensure consistency, security, and compliance across user lifecycle tasks.
  • Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
  • Maintain accurate records of account status and license allocations.
  • Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks.

Required Skills & Qualifications:

  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.

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