
Training Development Manager
2 days ago
Job Summary:
We are seeking an experienced Training Manager to lead our training initiatives and develop engaging content for our training programs. The ideal candidate will have a strong background in training delivery, curriculum development, and project management.
About the Role:
- Develop and deliver high-quality training programs to agents and trainers
- Create interactive and engaging content for our training platforms
- Manage work rosters and identify training needs within the business
- Support trainers in conducting training sessions and analyzing performance data
- Liaise with clients to understand their training requirements and preferences
- Design and implement TNI-based interventions to track pre- and post-score improvement
- Manage on-job-training connects and publish performance reports
- Collaborate with the CMT team to create simplified E-learning modules and develop process-based TNI refreshers
- Maintain training records and ensure compliance with relevant regulations
- Analyze and evaluate training effectiveness and make recommendations for improvement
Requirements:
- Graduation or under graduation in a relevant field
- Minimum 5 years of experience in Airline/Travel Process Training
- GDS experience is highly desirable
- Willingness to work rotational shifts and be flexible with working hours
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