
Data Driven Operations Manager
2 weeks ago
We are seeking a seasoned program manager to lead initiatives and escalate management for the voice of customers in geospatial domains.
As a Program Manager, you will drive programs by partnering with various teams to reduce delivery defects and improve operational efficiency. You will implement processes and mechanisms to effectively support program execution, analyzing data to identify issues within current systems and contribute to resolving them.
The ideal candidate has solid program management skills, is eager to develop them further, and is comfortable with data analysis, process improvements, and standardizing procedures under guidance.
Key Responsibilities:
- Own the Program, define and achieve key performance indicators Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for customers.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Escalate problems to relevant owners and teams and follow through on resolutions to ensure they are delivered.
About the Team:
The Last Mile Analytics & Quality team works on improving geospatial data, route quality, and supports the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve products at scale.
Requirements:
- Bachelor's degree or equivalent.
- 2+ years of program or project management experience.
- Knowledge of Excel at an intermediate level.
Preferred Qualifications:
- Experience with SQL.
- Requirement gathering and ability to write clear and detailed requirement document.
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