Program Director of Background Verification Services

3 days ago

Amrāvati, Maharashtra, India beBeeBackground Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Operations Program Manager

We seek a dynamic and strategic Operations Program Manager to oversee and drive the successful delivery of background verification programs. This role requires exceptional project management skills, cross-functional expertise, and a solutions-oriented mindset.

  • Lead end-to-end lifecycle of client-specific background verification programs.
  • Develop strategies for efficient execution, aligning with company goals and client expectations.
  • Identify key project risks and mitigate them to ensure timely delivery, scope, and quality.
  • Cross-functional team coordination:
    • Collaborate with internal teams (operations, HR, compliance, IT) to ensure smooth program execution.
    • Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services.
    • Facilitate regular project status meetings and track progress to ensure action items are completed.
  • Process improvement & optimization:
    • Evaluate current workflows and identify areas for improvement in program delivery.
    • Implement process improvements to enhance efficiency, accuracy, and scalability.
    • Standardize best practices across different client programs and regions.
  • Ensure background checks and verifications comply with relevant legal, regulatory, and company policies.
  • Stay up-to-date with industry best practices and legal requirements to ensure compliance.
  • Develop risk mitigation plans and manage challenges related to data security, client confidentiality, and compliance.
  • Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy, and cost.
  • Provide regular reporting to senior management, offering insights into program performance and areas for improvement.
  • Conduct post-project reviews to capture lessons learned and drive continuous improvement.

Must have work experience:

  • 3+ years of experience in program management, project management, or operations, preferably in a background verification, HR, or compliance-related industry.
  • Proven track record of managing large, complex projects and cross-functional teams.
  • Experience in client-facing roles, with the ability to manage relationships and negotiate effectively.

Qualification & functional skills:

  • Education: Graduate/PG from Tier 1/2 (in tech or MBA) preferred.
  • Skills & competencies:
    • Strong project management skills, with experience managing timelines, resources, and budgets.
    • Excellent communication and interpersonal skills, with the ability to work with diverse teams and clients.
    • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
    • Strong problem-solving skills and a solutions-oriented mindset.
    • Knowledge of background verification processes, compliance regulations, and industry best practices.
    • Proficient in project management tools.
    • Experience with automation tools and technologies used in background verification processes.
    • Knowledge of data privacy laws and how they impact background verification practices.
    • Experience in the background check industry or HR tech is a strong plus.

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