Front Desk Specialist

1 week ago


Delhi, Delhi, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title

A key member of our front-of-house team, responsible for providing exceptional customer service and ensuring seamless guest experiences.

  • Key Responsibilities:
    • Handle incoming guest calls and emails in a timely and professional manner.
    • Provide accurate information about hotel services and resolve guest inquiries efficiently.
    • Process reservations, enquiries, and special requests with attention to detail.
    • Ensure effective communication and collaboration with the Front Office, Sales, and Wellness teams.
    • Maintain accurate records and generate reports related to reservations, occupancy, and revenue.
  • Qualifications and Skills:
    • Bachelor's degree or diploma in Hotel Management or a related field.
    • Strong communication and presentation skills.
    • Ability to work under pressure and handle high volumes of work during peak periods.
  • Benefits:
    • Opportunity to build strong relationships with regular guests and encourage repeat visits.
    • Chance to develop creative approaches to generate business and enhance guest experiences.
    • Professional and courteous approach during guest interactions.

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