Cloud Delivery Lead/Technical Program Manager

1 week ago

Noida, Uttar Pradesh, India Cloudsufi India Private Limited Full time
About Cloudsufi

Cloudsufi, a Google Cloud Premier Partner, is a leading provider of data-driven digital transformation across cloud-based enterprises. We offer a range of services, including software and platforms, life sciences and healthcare, retail, CPG, financial services, and supply chain. Our team is passionate and empathetic, prioritizing human values and working towards elevating the quality of lives for our family, customers, partners, and the community.

Our Values
We are committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal opportunities in employment, advancement, and all other areas of our workplace. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

Job Summary
We are seeking a hands-on Delivery Lead of Client Services to join our team. The successful candidate will be responsible for all client interfaces within the assigned scope. They will work together with technical leads/architects to create an execution plan in consultation with the customer stakeholders and drive the execution with the team. The key KPIs for this role are Gross Margin, Customer Advocacy (NPS), ESAT (Employee Satisfaction), Penetration (Net New), and Target Revenue realization.

Key Responsibilities
  • Develop and own vision, strategy, and roadmap for the account
  • Participate in business reviews with executive leadership. Own weekly and monthly dashboards and reporting packages to business and leadership
  • Actively mine new opportunities within the account by cross/up selling
  • Customer-centric approach, understanding expectations/prioritizations of customer needs
  • Review capacity and timeline of deliverables on an ongoing basis
  • Identify and address technical and operational challenges or risks during project execution and develop action plans for mitigation and aversion of identified risks
  • Assess team hurdles in their development cycles and provide critical thinking
  • Assign tasks, track deliverables, and remove impediments to team members
  • Create and maintain delivery best practices and audit the implementation of processes and best practices in the organization
  • Contribute towards the creation of a knowledge repository, reusable templates, reports/dashboards
  • Solid track record of successfully leading sizable teams, with a preference for experience in offshore delivery setups
  • Established success in achieving business goals using analytics-driven solutions
  • Past experience in collaborating with international stakeholders and directing diverse teams
Requirements
  • Education Background: BTech/BE/BS/MS/MBA
  • Professional Experience: 12+ yrs
  • A minimum of 10 years of professional experience in the software/product development domain
  • 3+ years' of experience as Technical Product/Program Manager, with a track record of leading sizable teams (30+ team members)
  • Product Mindset to provide improvement points to enhance features and customer experience
  • Thorough understanding of DevOps philosophy and driven the same in past projects
  • Must have performed product/program delivery for a leading cloud partner of size more than USD 5M annually and grown the account through delivery excellence
  • Hands-on experience of agile project management. Must be conversant in performing agile ceremonies i.e. Daily Scrum calls, Retro, and Customer Demos and Velocity calculation
Technical Proficiency
  • Expertise in managing software development projects around Java, open-source technologies, and data integration products
  • Experience on GCP is mandatory
  • Experience on Java, Scala, Maven, Test Coverage, Code Review, Quality Deliverables with Automation
  • Product development experience on HDFS, with programming experience on Spark
  • Should be well-versed with current technology trends in IT Solutions e.g. Cloud Platform development, DevOps, Low Code solutions, Intelligent Automation
  • Good to Have: Git, Bitbucket, Microservices
  • Desired Certifications (Mandatory): Certified GCP Solution Architect and/or TOGAF Enterprise Architect
Leadership & Management
  • Must have experience working with customers across North America and Europe
  • Written communication, technical articulation, listening, and presentation skills (8/10 minimum)
  • Should have good conflict management and superior persuasive and negotiation skills
  • Should have demonstrated effective task prioritization, time management, and internal/external stakeholder management skills
  • Should be a quick learner, self-starter, go-getter, and team player
  • Comfortable and flexible to operate in a matrix structure
  • Should have demonstrated appreciable Organizational Citizenship Behaviour (OCB) in past organizations
  • Proven experience in refining processes to enhance operational efficiency
  • Robust project management skills with an emphasis on punctual delivery and quality assurance

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