Customer Relationship Associate
3 weeks ago
Company Overview
Supreme Computers is a leading player in the Telecommunications industry, with its headquarters in Chennai. With a workforce of 501-1000 employees, the company aims to provide cutting-edge solutions. Supreme Computers is dedicated to fostering customer-centric relationships and delivering exceptional service to its clientele.
Job Overview
We are seeking a Customer Relationship Executive to join our team in Chennai. This is a full-time, junior-level position requiring at least 1 year of sales experience. The working hours are from 9:30 AM to 7:00 PM. The role demands dedication to managing client relationships, understanding customer needs, and supporting sales efforts to achieve substantial growth.
Key Responsibilities
- Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty.
- Identify customer needs through effective questioning and propose appropriate products or services accordingly.
- Manage and follow up on customer inquiries, providing timely solutions and resolving any issues to ensure satisfaction.
- Assist the sales team in achieving sales targets and customer satisfaction goals through active participation in sales strategies.
- Document interactions accurately and maintain comprehensive records of customer communication and feedback.
Requirements
- Minimum 1 year of sales experience in a similar role, demonstrating consistency in sales results and customer retention.
- Excellent communication skills to effectively convey information and interact professionally with diverse clients.
- Exceptional customer service abilities with a focus on meeting and exceeding client expectations.
- Proven sales skills to engage customers and close deals efficiently.
- Strong problem-solving skills, enabling the development of innovative solutions in challenging situations.
- Interpersonal skills to build rapport with customers and enhance team collaboration.
- Effective time management skills to handle multiple tasks and prioritize customer queries efficiently.
- Proficient negotiation skills to assist in optimizing sales outcomes and ensuring customer satisfaction.
- Empathy to understand customer concerns and tailor interactions to address their needs effectively.
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