Senior Associate

2 weeks ago


Chennai, Tamil Nadu, India DBS Bank Full time
Job Title: Senior Associate - Affluent Relationship Manager

Job Summary:
DBS Bank is seeking a Senior Associate - Affluent Relationship Manager to join our team in Chennai, India. As a Senior Associate - Affluent Relationship Manager, you will be responsible for delivering acquisition of 'qualified' New to Bank (NTB) DBS Treasures clients through a 'need-based approach' and revenue performance by leveraging product penetration opportunities through cross-sell of DBS products and services.

Key Responsibilities:
  • Deliver acquisition of 'qualified' New to Bank (NTB) DBS Treasures clients through a 'need-based approach' and revenue performance.
  • Manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team.
  • Conduct Events and activities to enable lead generation to assist NTB acquisition.
  • Implement 'needs-based strategy' to attract New to Bank (NTB) Treasures clients in the assigned location/areas and actively engage them in new business opportunities.
  • Drive incremental NNM leveraging CA/SA/TD Growth and revenue by cross selling Insurance, FX and Investments products.
  • Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth.
  • Drive Cross Sell and PPC.
  • Drive and deliver exemplary customer service and uphold DBS service standards.
  • Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
  • Embrace digital banking solutions and technological advancements to deliver highly efficient, swift, and precise services to customers.
  • Ensure strict adherence to product and sales policies, procedures, and regulatory guidelines always established by the Bank and relevant authorities.


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