Strategic Vendor Manager
5 days ago
About the Role
At ADCI - BLR 14 SEZ, we're looking for a skilled Strategic Vendor Manager to lead our Retail Business Services team. As a key member of our organization, you will be responsible for managing a large group of strategic vendors, working closely with Vendor Managers, Retail Category leads, and AVS Product Family owners to understand their needs and define the right goals and targets.
Key Responsibilities
- Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Account Managers reporting to you.
- Contribute to continuous enhancements and innovation within the service, operationalizing key levers to drive business growth and improving the customer experience.
- Lead a team of Managers that looks into strategic and operational aspects of vendors' business with Amazon.
- Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
Requirements
- MBA and 10+ years of experience in customer/account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology, or hospitality.
- Min 6 years of people management experience, with a proven track record of developing high-performing teams.
- Experience using analysis, reporting, modeling, and forecasting to gather data for making business decisions.
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Written and verbal communication skills, with proficiency in creating Annual Operating plans and P&L impact.
About the Team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers. The service is delivered primarily through Account Managers assigned to specific vendors. We're an ambitious organization, focusing on business impact for vendors and the categories, operational scalability, and vendor satisfaction.
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