Customer Engagement Specialist

2 days ago


Alleppey, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Role Overview

We are seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele.

The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:
  • Client Management:
    • Manage client interactions via calls, WhatsApp, email, and in-person communication.
    • Provide timely, professional, and solution-oriented responses.
    • Maintain accurate records of client communications and order details.
  • Campaign Planning & Execution:
    • Plan and execute CRM campaigns to drive client retention and satisfaction.
    • Analyze client interactions to identify trends and areas for improvement.
    • Collaborate with sales and marketing teams to optimize campaign effectiveness.
  • Insights & Collaboration:
    • Work closely with cross-functional teams to resolve client queries and concerns.
    • Build strong relationships with high-value clients through personalized service.
    • Report on client feedback, loyalty metrics, and business outcomes to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.
Why This Opportunity?
  • Work with a prestigious luxury brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.


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