Head of Customer Engagement and Product Adoption

1 week ago

Alleppey, Kerala, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

The ideal candidate will lead the development and implementation of customer success and product adoption frameworks, optimizing onboarding, engagement, and user satisfaction.

They will map and continually improve the end-to-end user journey, identifying moments to drive adoption, reduce friction, and enhance value realization.

Furthermore, they will work with product and technical teams to introduce features and prompts that reinforce engagement and high-value usage behaviors.

Additionally, they will design incentive and education programs that promote sustained product use and maximize carbon credit generation.

  • Lead development and implementation of customer success and product adoption frameworks
  • Map and continually improve the end-to-end user journey
  • Work with product and technical teams to introduce features and prompts
  • Design incentive and education programs
Required Skills and Qualifications

The ideal candidate must possess a Bachelor's degree in product management, business, marketing, or related field; an advanced degree is preferred.

They should have minimum 5 years' experience in customer success management, user experience and adoption, or program strategy roles, including exposure to product management or user-centric product design.

Demonstrated success in executing user engagement and adoption strategies, with a track record of partnering with product teams to drive improvements.

  • Bachelor's degree in product management, business, marketing, or related field
  • Minimum 5 years' experience in customer success management, user experience and adoption, or program strategy roles
  • Demonstrated success in executing user engagement and adoption strategies
Benefits

This role offers excellent opportunities for professional growth and development.

Working at our company means being part of a dynamic team that is passionate about making a positive impact on global communities.

As a valued member of our team, you will be empowered to take ownership of your projects and contribute to the company's mission.

Others

The ideal candidate must be able to work effectively in a fast-paced, distributed environment with competing priorities.

They should be adaptable and able to prioritize tasks accordingly.

Excellent communication skills are essential for this role, as well as proficiency with CRM and analytics platforms.

The ability to build strong relationships across teams and cultures is highly desirable.

  • Ability to work effectively in a fast-paced, distributed environment
  • Adaptability and task prioritization
  • Excellent communication skills and proficiency with CRM and analytics platforms
  • Ability to build strong relationships across teams and cultures

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