ServiceNow Architecture Specialist

3 weeks ago


Bengaluru, Karnataka, India Ubique Systems Full time

About Ubique Systems

We are a leading provider of innovative technology solutions, dedicated to delivering exceptional value to our clients. Our team of experts is passionate about leveraging the power of ServiceNow to drive business success.

Salary: ₹1200000 - 1800000 per annum

Job Description:

As a ServiceNow Architect at Ubique Systems, you will play a critical role in designing and implementing robust, scalable solutions for ITSM, ITOM, and ITAM modules. You will collaborate with stakeholders to ensure technical solutions align with business objectives and adhere to industry best practices.

Key Responsibilities:

  • Solution Architecture: Design and deliver ServiceNow solutions for ITSM, ITOM, and ITAM modules, ensuring seamless integration with existing systems.
  • Platform Customization: Develop and customize applications using REST APIs, JavaScript, and Glide API, adhering to industry standards.
  • Stakeholder Collaboration: Gather business requirements and translate them into technical solutions, fostering strong relationships with cross-functional teams.
  • Process Optimization: Implement ITAM lifecycle management and ITSM/ITOM processes following ITIL standards, driving efficiency and effectiveness.
  • Platform Management: Oversee configurations, upgrades, migrations, and third-party integrations (ERP, CRM, etc.), ensuring optimal performance and security.
  • Training & Documentation: Prepare technical documentation and lead training sessions for users and administrators, promoting knowledge sharing and adoption.

Qualifications:

  • Educational Background: Bachelor's degree in IT or a related field.
  • Certifications: ServiceNow Certified System Administrator (CSA) OR ServiceNow Certified Implementation Specialist (CIS).

Experience:

  • 7+ years of hands-on experience in ServiceNow architecture and implementation.
  • Strong expertise in ITSM, ITOM, and ITAM modules.
  • Technical Skills:
  • Proficiency in JavaScript, Glide API, and ServiceNow Studio.
  • Expertise in integration technologies (REST, SOAP, MID Server).
  • Preferred Skills:
  • Familiarity with Agile/Scrum methodologies and tools like JIRA.
  • Strong communication and problem-solving abilities.


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