Technical Customer Support Specialist

7 days ago

Chennai, Tamil Nadu, India Trimble Full time
Job Description:

Job Title: Technical Customer Support

Location: Chennai

Shift: Yes

Division: CCFS Cloud Software

Job Summary:

We are seeking a highly skilled Technical Customer Support professional to join our team at Trimble. As a Technical Customer Support representative, you will be responsible for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel.

Key Responsibilities:

  • Troubleshooting: Diagnose and resolve technical problems through systematic troubleshooting processes.
  • Technical Writing: Document issues, resolutions, and create user guides, help documents, and FAQs.
  • Customer Support: Answer customer inquiries, resolve issues, and coordinate escalation procedures.
  • Team Collaboration: Work effectively in a team, sharing knowledge and learning from others.
  • Adaptability: Willingness to learn new technologies and adapt to changing products and customer needs.

Requirements:

  • Education: Bachelor's degree in a relevant technical field (preferred).
  • Experience: Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.
  • Skills: Exceptional troubleshooting and problem-solving skills, proficiency in utilizing technical tools and resources, excellent communication and interpersonal skills, ability to collaborate effectively with diverse teams and customers, strong customer-centric mindset, and dedication to delivering exceptional technical support.

About Trimble:

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity, and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency, and sustainability.

About Your Location:

Under a flexible work arrangement (hybrid), this resource primarily supports the Field Systems Segment and works collaboratively across the CCFS Cloud Software teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. This role requires working in shifts including night shift in flexible working hours.

About Our Division:

We work on cloud solutions that help connect office and field for civil construction software.

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