
Technical IT Support Professional
1 day ago
Job Summary
">- We are seeking a skilled IT Support Specialist to join our team. This role involves providing technical assistance and troubleshooting services to end-users via phone, chat, or self-service tickets.
Responsibilities:
">- Qualify and open tickets for remediation of events.
- Triage Tickets to respective teams.
- Regular update and follow up on tickets in the queue.
- Follow up tickets till closure.
- Manage technically complicated tasks effectively.
- Provide remote support and troubleshooting skills.
- Have knowledge of hardware accessories, devices, and peripherals.
- Be flexible with rotational shifts.
- Demonstrate excellent oral and written communication skills.
- Practice ITIL standards for infrastructure management.
Desirable Skills
">- Understand email flow issues internal & external.
- Support end-users with OS, software, and application issues.
- Maintain high-level customer relationship skills, including email etiquette.
- Develop good communication, follow-up, and teamwork skills.
- Participate in remote troubleshooting and shift rotations.
About Us
">- Our company is committed to delivering top-notch IT services and solutions.
- We foster a culture of innovation, collaboration, and continuous learning.
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