
Application Support Specialist
6 days ago
This role involves providing technical assistance to applications used in Investment Banking, focusing on troubleshooting complex issues and ensuring seamless system performance.
Key Responsibilities:
- Incident Response: Monitor system alerts, investigate root causes of issues, and implement solutions to minimize downtime.
- Troubleshooting: Diagnose and resolve technical issues related to applications, databases, integrations, and other system components.
- Collaboration: Work with development teams to implement fixes and enhancements, ensuring smooth system operation.
- Documentation: Maintain accurate records of incidents, solutions, and changes in the production environment.
- Knowledge Sharing: Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs) for reference.
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field.
- At least 8 years of experience in supporting business applications.
- Proficiency in AWS, ticketing systems like Jira, Unix/Linux environments, database technologies such as SQL Server, and programming languages like Python.
- Excellent communication skills, enabling effective explanation of technical concepts to non-technical users.
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