Oracle Cloud HCM Payroll Leadership Role

The primary function of this role is to lead and manage a team of payroll-focused support consultants, ensuring the delivery of high-quality managed services to clients.

• Manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
• Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
• Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
• Provide strategic input into the ongoing development and structure of the India Managed Services team
• Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Required Skills and Qualifications:

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
• Communication Skills: Ability to communicate clearly and client facing consultancy skills
• Teamwork: Collaboration with cross-functional teams, including stakeholders
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management

• Broader Oracle Application experience, including other HCM or ERP modules
• Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS)
• Exposure to payroll in different legislative regions (e.g. India, or EMEA)
• Experience working in a multi-regional or global support model
• Previous involvement in client onboarding or managed services transition projects

Benefits and Opportunities:

• Opportunity to work in a dynamic and expanding Managed Services team
• Collaborative and supportive work environment
• Chance to develop leadership skills and advance career progression
• Professional development opportunities to enhance skills and expertise

Acknowledgement:

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.