Digital Customer Experience Strategist
4 days ago
We are seeking a skilled Digital Customer Experience Strategist to lead the development and implementation of our digital customer experience initiatives. The ideal candidate will have a deep understanding of digital product delivery, web and native mobile ecosystems, and agile environments.
Key Responsibilities:
Define and own the roadmap for digital CX across web and mobile platforms.
Translate product requirements into backlog items and sprint deliverables.
Drive sprint planning, backlog grooming, UAT, and production releases.
Ensure feature parity and phased rollouts across iOS, Android, iPadOS, and web.
Collaborate with design and platform leads to ensure OS-native UI/UX.
Partner with MarTech to design push campaigns, personalisation, and customer journey tracking.
Requirements:
7–10 years in digital product/app delivery (web + mobile).
Strong grasp of web and native mobile ecosystems.
Familiarity with API contracts, backend integrations, and middleware interactions.
Hands-on experience with app lifecycle tools.
Proven ability to bridge business requirements and engineering delivery in agile environments.
Education:
B.E./B.Tech in Computer Science/Engineering.
MBA/PGDM (Product/Tech Management) preferred.
Skills:
Domain experience in FinTech/WealthTech customer journeys.
Exposure to GenAI in CX.
Knowledge of CDPs, analytics platforms, and personalisation engines.
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