Server Infrastructure Specialist

Job Summary:

Our organization is seeking a skilled Server Infrastructure Specialist to design, implement, and maintain the company's server infrastructure. The ideal candidate will have expertise in server operating systems, virtualization technologies, and cloud platforms.

Key Responsibilities:

• Install, configure, and maintain physical and virtual servers.
• Monitor server performance, availability, and capacity to ensure optimal operation.
• Perform regular backups and disaster recovery testing to safeguard data.
• Apply patches, updates, and security configurations to servers to protect against vulnerabilities.
• Manage Active Directory, DNS, DHCP, and other server roles.

Security and Compliance:

• Implement and enforce security policies, procedures, and best practices for servers and networks.
• Conduct regular vulnerability assessments and penetration testing.
• Ensure compliance with industry standards and regulations.

Required Skills & Qualifications:

• Strong knowledge of server operating systems.
• Experience with virtualization technologies.
• Familiarity with cloud platforms.

Support and Troubleshooting:

• Provide technical support for server and network-related issues.
• Document and resolve incidents in a timely manner using ticketing systems.
• Conduct root cause analysis and implement preventive measures.

Problem-Solving:

• Ability to diagnose and resolve complex Server issues.
• Analytical mindset with a focus on root cause analysis.

Communication:

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.

Certifications (Preferred):

• Cisco CCNA/CCNP.
• Microsoft Certified: Azure Administrator Associate.
• VMware Certified Professional (VCP).

Work Environment:

• On-site work model depending on organizational requirements.
• May require after-hours support during emergencies or scheduled maintenance.
• Collaboration with IT teams, vendors, and external service providers.

ServiceNow Administrator (SNOW Implementation)

Our team is looking for an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform.

Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.

Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.

Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.

Monitor platform performance and ensure high availability, reliability, and data integrity.

Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.

Perform regular platform upgrades and patching, ensuring compatibility and security.

Manage user roles, groups, and permissions to maintain proper access controls.

Document configurations, processes, procedures, and standards.

Support integration of ServiceNow with other enterprise systems as needed.

Provide end-user training and support on ITSM modules, reporting, and dashboard features.

ServiceNow CMDB Engineer (SNOW Developer)

We are seeking an experienced ServiceNow CMDB Engineer to join our IT Service Management team.

Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate representation of infrastructure and application assets.

Configure and customize ServiceNow CMDB modules, including Discovery, Service Mapping, and integrations with external data sources.

Develop and maintain CMDB data models, relationships, business rules, workflows, and automation scripts.

Collaborate with IT, application, and business stakeholders to gather requirements and translate them into CMDB solutions aligned with ITIL best practices.

Monitor, analyze, and improve CMDB data quality, completeness, and consistency through regular audits and reconciliation processes.

Troubleshoot and resolve CMDB-related issues, providing advanced support and guidance to other ServiceNow users.

Document CMDB processes, configurations, procedures, and standards.

Train and mentor junior team members and end-users on CMDB functionality and best practices.

Participate in ServiceNow upgrades, enhancements, and testing related to CMDB and associated modules.

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