
Business Technology Support Specialist
5 days ago
This is a comprehensive role that involves providing IT support across systems, networks, servers, and cloud platforms.
The successful candidate will have strong knowledge of networking and server administration, as well as experience with Microsoft 365 and Azure services.
Key Responsibilities:- System & User Support
- End-to-end support for desktops, laptops, printers, and mobile devices
- User onboarding, offboarding, and access control management
- Troubleshooting hardware, OS, and application issues
- Networking & Infrastructure
- Configuration, management, and troubleshooting of firewalls, routers, and switches
- Maintenance and monitoring of network security and connectivity
- Support for VPN, Wi-Fi, and remote access solutions
- Server & Application Support
- Management and maintenance of Windows Servers, Exchange, and SharePoint environments
- Backup and recovery operations using Veeam
- SQL Server database support
- Cloud & Security
- Administration of Microsoft 365 and Azure services
- Build and maintain CI/CD pipelines in Azure DevOps
- Monitoring and enhancing security posture
- Compliance & Documentation
- IT documentation and compliance with organizational policies
- Internal and external IT audit assistance
- Technical Expertise
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks
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