Business Development Specialist

4 days ago

Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 1,26,00,000
Role Overview

We are seeking a skilled professional to join our team as a Customer Retention Specialist. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving long-term growth.

Key Responsibilities:
  1. Customer Engagement: Develop and execute strategies to engage with existing customers, identify their needs, and provide personalized solutions to meet their goals.
  2. Relationship Building: Foster strong, trust-based relationships with customers through regular communication, proactive issue resolution, and timely follow-ups.
  3. Retention and Growth: Collaborate with cross-functional teams to develop and implement retention strategies, drive customer loyalty, and identify opportunities for upselling and cross-selling.
  4. Data Analysis: Analyze customer data to identify trends, preferences, and pain points, informing data-driven decisions to improve customer outcomes.
Required Skills and Qualifications:
  1. Excellent Communication: Possess exceptional verbal and written communication skills, with the ability to effectively articulate complex ideas to both technical and non-technical stakeholders.
  2. Critical Thinking: Demonstrate strong critical thinking and problem-solving skills, with the ability to analyze complex situations, identify key issues, and develop creative solutions.
  3. Technical Aptitude: Have a solid understanding of technology and its applications, with the ability to quickly learn and adapt to new tools and systems.
  4. Customer Focus: Possess a genuine passion for delivering exceptional customer experiences, with a customer-centric approach that drives business results.
Benefits:
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About Us:

We are a leading education technology company dedicated to empowering students and educators worldwide. Our mission is to make learning accessible, engaging, and effective for all.

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