Real Estate Customer Engagement Specialist

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerRelationship Full time ₹ 8 - ₹ 12

Unlock Your Potential as a Customer-Focused Relationship Manager

About the Role

We are seeking a highly motivated and customer-centric Relationship Manager to join our team for an exciting affordable housing project.

This is a fantastic opportunity for individuals looking to establish themselves in the real estate and housing sector.

As a key member of our team, you will be responsible for building and maintaining strong relationships with customers, ensuring high satisfaction levels, and providing accurate resolutions to their queries.

Main Responsibilities
  • Act as the primary point of contact for customers, handling queries and providing timely solutions.
  • Build and maintain strong relationships with customers through excellent communication and interpersonal skills.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication and resolve issues efficiently.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
Requirements

To succeed in this role, you should have:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
What We Offer

We offer a competitive salary and performance-based incentives, along with opportunities for career growth and professional development.

Our team is passionate about providing quality affordable housing to our valued customers, and we're looking for like-minded individuals to join us on this mission.

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