Help Desk Professional

2 days ago

Alwar, Rajasthan, India beBeeServiceDesk Full time ₹ 40,00,000 - ₹ 70,00,000
Service Desk Specialist

We are seeking a skilled Service Desk Specialist to provide top-notch user support.

This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering exceptional customer service.

About the Role
  • Provide first-line technical assistance to end-users in a courteous and professional manner.
  • Log all user service requests in an ITSM system with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
Key Qualifications
  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
What We Offer

A dynamic work environment that fosters growth and development.

Ongoing training and support to enhance your skills and knowledge.

The opportunity to work with a talented team of professionals.

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