Help Desk Specialist

2 days ago

Alwar, Rajasthan, India beBeeSupport Full time ₹ 1,50,000 - ₹ 1,80,000

Job Title: Help Desk Specialist

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Description:

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We are seeking an exceptional Help Desk Specialist to provide top-notch customer support and serve as the primary point of contact for our users. The ideal candidate is customer-focused, detail-oriented, and passionate about delivering outstanding support experiences.

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Key Responsibilities:

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  • Respond to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the product/tech team with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined SLAs.
  • Collect feedback and relay recurring issues or feature requests to the team.
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Requirements:

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  • Bachelor's degree in any field (finance background is beneficial).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with ticket tracking tools would be advantageous.
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Benefits:

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  • Opportunity to work with a dynamic team.
  • Chance to develop your problem-solving and communication skills.
  • Professional growth and development opportunities.
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Other Information:

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Please note that this is a general job description and may be subject to change.

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Contact Information:

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