Help Desk Specialist

1 week ago


Alwar, Rajasthan, India beBeeITSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Technical Support Professional

We are seeking a skilled Technical Support professional to fill this key position.

Key Responsibilities:

  • Provide technical assistance to users of client software by responding to inquiries regarding errors, problems, or requests.
  • Identify and resolve technical issues using IT Service Management systems.
  • Educate end-users on troubleshooting and technical procedures.
  • Maintain existing custom software, including end-user support.
  • Monitor application performance after implementation.
  • Communicate status and issues to supervisors.

Service Desk Support:

  • Reset passwords.
  • Add/remove Office 365 licenses.
  • Fix broken mapped network drives.
  • Add/remove PC user (Local/Domain).
  • Configure operating systems.
  • Add printers (Local and Networked)
  • Install client-side software.
  • Troubleshoot client-side network connections.
  • Resolve Office 365 issues.
  • Setup email on mobile devices.
  • Update client run book service information as needed.

Requirements:

  • 1-2 years of experience in IT support.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent communication and problem-solving skills.
  • Familiarity with IT Service Management systems.
  • Basic understanding of operating systems and software applications.


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