
Help Desk Specialist
1 week ago
We are seeking a skilled Technical Support professional to fill this key position.
Key Responsibilities:
- Provide technical assistance to users of client software by responding to inquiries regarding errors, problems, or requests.
- Identify and resolve technical issues using IT Service Management systems.
- Educate end-users on troubleshooting and technical procedures.
- Maintain existing custom software, including end-user support.
- Monitor application performance after implementation.
- Communicate status and issues to supervisors.
Service Desk Support:
- Reset passwords.
- Add/remove Office 365 licenses.
- Fix broken mapped network drives.
- Add/remove PC user (Local/Domain).
- Configure operating systems.
- Add printers (Local and Networked)
- Install client-side software.
- Troubleshoot client-side network connections.
- Resolve Office 365 issues.
- Setup email on mobile devices.
- Update client run book service information as needed.
Requirements:
- 1-2 years of experience in IT support.
- Ability to work independently and collaboratively as part of a team.
- Excellent communication and problem-solving skills.
- Familiarity with IT Service Management systems.
- Basic understanding of operating systems and software applications.
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