Cloud Infrastructure Team Lead

21 hours ago

Varanasi, Uttar Pradesh, India beBeeInfrastructureManager Full time ₹ 17,50,000 - ₹ 25,18,000

Job Opportunity

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We are seeking a dynamic and experienced professional who excels in leading people, maturing operational practices, and driving process excellence.

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This role requires a strong organizational mindset and a solid understanding of IT service management frameworks.

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The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across the organization.

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Key Responsibilities:

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  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.">
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.">
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.">
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.">
  • Follow structured workflows for change management, incident response, and service requests.">
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.">
  • Maintain strong relationships with clients, ensuring service expectations are met and exceeded.">
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.">
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.">
  • Validate implementation results and ensure documentation is complete and accurate within service management systems.">
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Requirements:

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  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.">
  • Knowledge of managing patching of infrastructure (network and servers)">
  • Knowledge of business and technology processes.">
  • Proven track record of escalation management experience.">
  • Strong understanding of IT service management frameworks and operational best practices.">
  • Proven experience in process development and operational maturity.">
  • Excellent critical thinking and emotional intelligence skills.">
  • Ability to communicate effectively at different levels – direct-reports, peers, ELT, and C-level.">
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