Customer Service Representative

3 days ago


Goa, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 10,00,000

The role of a Service Desk Analyst is crucial in delivering exceptional customer service and ensuring timely resolution of technical issues.

As the primary point of contact for clients, you will be responsible for handling inquiries and resolving problems with professionalism and courtesy.

Key responsibilities include:

  • Responding to client calls and emails regarding technical issues and software/hardware/network upgrades/installations.
  • Communicating effectively with clients in a clear, positive, and professional manner.
  • Diagnosing technical issues, gathering information, and performing preliminary research using relevant resources.
  • Implementing solutions using remote access tools and user admin tools.
  • Documenting requests for assistance and tracking incidents through to resolution/escalation.

Additional duties may include:

  • Providing backup support to other team members.
  • Performing other tasks assigned by management.

Requirements:

  • Bachelor's degree required.
  • 2 years of general office experience.
  • 2 years of customer service experience.
  • Ability to perform computer functions and operate basic office equipment.
  • Clear communication skills in English.


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