
Customer Service Ambassador
1 day ago
We are seeking a highly skilled and professional Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, WhatsApp, and social media.
- Key Responsibilities:
- Resolve Issues Promptly: Respond to customer inquiries in a timely and efficient manner, resolving issues promptly while maintaining a positive and professional attitude.
- Accurate Record Keeping: Maintain accurate records of customer interactions using Excel and internal tools.
- Timely Follow-Ups: Ensure timely follow-ups and status updates to customers.
- Team Collaboration: Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions.
- Process Improvement: Track complaints, returns, and exchanges efficiently, suggesting process improvements for a better customer service experience.
- Qualifications:
- Bachelor's Degree: A bachelor's degree in any discipline is required.
- Relevant Experience: 2 to 3 years of relevant experience in customer support or service roles.
- Requirements:
- Fluent English: Fluency in English (spoken and written) is essential.
- Excellent Communication Skills: Excellent communication and interpersonal skills are necessary.
- MS Excel Proficiency: Proficiency in MS Excel (data entry, filters, reports) is required.
- Time Management: Strong follow-up and time management abilities are crucial.
- Pressure Handling: Ability to stay calm under pressure and handle multiple tasks simultaneously.
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