Customer Service Ambassador

1 day ago


Ahmedabad, Gujarat, India beBeeService Full time ₹ 50,00,000 - ₹ 80,00,000
Customer Service Representative

We are seeking a highly skilled and professional Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, WhatsApp, and social media.

  • Key Responsibilities:
    • Resolve Issues Promptly: Respond to customer inquiries in a timely and efficient manner, resolving issues promptly while maintaining a positive and professional attitude.
    • Accurate Record Keeping: Maintain accurate records of customer interactions using Excel and internal tools.
    • Timely Follow-Ups: Ensure timely follow-ups and status updates to customers.
    • Team Collaboration: Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions.
    • Process Improvement: Track complaints, returns, and exchanges efficiently, suggesting process improvements for a better customer service experience.
  • Qualifications:
    • Bachelor's Degree: A bachelor's degree in any discipline is required.
    • Relevant Experience: 2 to 3 years of relevant experience in customer support or service roles.
    • Requirements:
      • Fluent English: Fluency in English (spoken and written) is essential.
      • Excellent Communication Skills: Excellent communication and interpersonal skills are necessary.
      • MS Excel Proficiency: Proficiency in MS Excel (data entry, filters, reports) is required.
      • Time Management: Strong follow-up and time management abilities are crucial.
      • Pressure Handling: Ability to stay calm under pressure and handle multiple tasks simultaneously.


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