Front Desk Director

13 hours ago


Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Executive Liaison

This role involves an experienced candidate who has worked as a front desk executive or similar role in 4/5 star hotels, involved in various core functions to provide exceptional customer service and administrative support at the front desk and maintain and improve policies, systems, and processes for various functions.

Key Responsibilities:
  • Manage day-to-day operations: Front Desk duties, check-ins/outs, billing, Answer phone calls, emails, respond to inquiries.
  • Ensure Front Desk functions without errors, identify if any lapses and rectify in real time.
  • Administer front office functions on a daily basis.
  • Implement, review, and continuously improve (kaizen).
  • Fill-in duties as needed in case of absence or peak workload.
  • Manage billing, recovery, track invoices and payments (using accounts team in the back-end).
  • Monitor and oversee all guest services on a daily basis.
  • Identify critical guests, VIP arrivals, meet & greet, attend guests as necessary.
  • Answer day-to-day inquiries for short-term / long-term stays.
  • Excellent verbal/written skills, write professional emails, draft documents, presentations, etc.
  • Hospitality attitude and aptitude, customer-centric, effective in communication.
  • Thorough organization and supervisory skills.
  • Natural team player, patience, negotiation skills, good dispute/grievance resolution with all stakeholders, calmly handle situations, etc.
Requirements:
  • Graduate/Post Graduate preferably into hotel management.
  • Must have worked in 4/5 star hotels in similar roles for at least 3-4 years.

Job Type: Full-time Benefits: Food provided Health insurance Provident Fund Schedule: Day shift/Rotational as needed. Supplemental Pay: Yearly bonus



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