Front Desk Service Coordinator

15 hours ago

Mount Abu, Rajasthan, India beBeeCoordinatormanagement Full time ₹ 50,00,000 - ₹ 75,00,000
Job Overview

The Front Desk Service Coordinator is the primary point of contact for students, visiting faculty, and guests. They are responsible for managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams.

This role requires exceptional communication and interpersonal skills to ensure a seamless experience for visitors. The Front Desk Service Coordinator must be able to multitask, handle pressure situations calmly, and maintain accurate records.

Key Responsibilities
  • Front Desk & Guest Relations:
    • Manage inquiries, provide accurate information, and guide visitors appropriately.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support:
    • Act as a liaison between students and administration for hostel-related queries.
    • Address and resolve student complaints related to facilities and services.
  • Visiting Faculty & Guest Accommodation:
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management:
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
  • Administrative Support:
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.

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