IT Technical Specialist

4 days ago


Vadodara, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

As a key player in our organization's technology infrastructure, the IT Support team plays a vital role in ensuring seamless system operation.

Main Responsibilities:
  1. Provide expert technical assistance to end-users by responding to inquiries regarding errors, problems, or requests for support.
  2. Identify, research, and resolve complex technical issues using the IT Service Management system.
  3. Evaluate urgent problems requiring specialized knowledge and escalate them to internal resources or vendors as necessary.
  4. Collaborate with end-users to understand business context and work together to replicate reported issues in test environments.
  5. Perform ongoing maintenance of existing custom software, including user support, and monitor application performance after implementation.

Troubleshooting services include password resets, operating system fixes, printer installations, and Office 365 troubleshooting.

In addition to service desk duties, responsibilities include responding to incoming emails, creating support tickets, and gathering basic client information.



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