Technical Customer Support Specialist

2 days ago

Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,10,000

The following information outlines the job role and responsibilities for a Support Engineer III position in our technical operations team.

Job Description

This is a challenging and rewarding role that requires strong analytical and problem-solving skills. As a Support Engineer III, you will be responsible for providing technical support to our customers and internal teams, troubleshooting complex issues, and collaborating with other engineers to resolve problems.

In this role, you will work closely with cross-functional teams to identify and implement process improvements, develop and maintain documentation, and provide training and guidance to junior engineers.

You will also be responsible for identifying areas of improvement and developing solutions to drive business growth and customer satisfaction.

  • Providing exceptional customer service and technical support
  • Troubleshooting complex technical issues
  • Collaborating with cross-functional teams
  • Developing and maintaining documentation
  • Providing training and guidance to junior engineers
Required Skills and Qualifications

To be successful in this role, you will need:

  • 2+ years of software development or technical support experience
  • Experience scripting in modern programming languages
  • Knowledge of web services, distributed systems, and web application development
  • Ability to troubleshoot and debug technical systems
Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • A competitive salary and bonus structure
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
Why Choose Us?

We are a leading provider of cloud computing services, and we are committed to delivering exceptional results for our customers. Our inclusive culture empowers our employees to deliver their best work, and we offer a range of benefits to support your personal and professional growth.

If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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