Technical Support Specialist

9 hours ago


Chandigarh, Chandigarh, India Americana Restaurants Full time

About Americana Restaurants

We are looking for a skilled Senior IT Systems Analyst to join our team.

Estimated Salary: $60,000 - $80,000 per year.

Job Description:

We offer a dynamic and challenging environment where you will have the opportunity to work on various projects and initiatives that drive business growth and success.

As a Senior IT Systems Analyst, you will be responsible for delivering L1 & L2 support of all aspects of technology (systems, software, hardware).

You will focus on teamwork, service excellence and ownership for resolving customer issues on time.

Critical IT Support cases will require your immediate attention.

You will install and maintain POS system & in-store applications.

Resolve tickets logged on the service desk.

Contribute proactively to new service development.

Maintain POS Data polling and uploading to ERP system & validate within the company policy.

Hardware/software staging for new store openings, store remodeling, and closures.

Coordinate hardware installation & maintenance with service providers.

Maintain the lab & testing environment.

Onsite support when needed to provide prompt Resolution for Critical Outage.

Achieving the new project implementation in the time frame with high accuracy as Required.

Undertake the mission of transportation to remote areas achieving the Required Maintenance.

Undertake other duties as assigned by the RT Manager and or RT Team Leader.

Monitor and maintain - LAN and internal network support.

Experienced to handle Windows systems and basic network administration (configuration and management) – L2 Level Skills are expected.



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