
Laboratory Informatics Domain Expert
2 days ago
Role Summary:
We are seeking a seasoned and visionary lab domain leader to build customer confidence in the planning and implementation of our cutting-edge laboratory informatics platform.
This customer-facing leadership role is ideal for someone with deep expertise in lab informatics systems, a passion for technology in the pharma/life sciences domain, and a proven track record of delivering high-impact solutions.
- Lead the discovery, planning, and monitoring of the implementation of our laboratory informatics platform for global pharma and life sciences customers.
- Drive customer calls, actively influencing solution design, and delivering value-oriented technical recommendations.
- Conduct effective product demonstrations and communicate the product's value proposition clearly.
- Leverage lab domain and technical expertise to guide the design of scalable, compliant, and robust solutions.
- Align delivery strategies and technical solutions with our broader business objectives.
- Collaborate cross-functionally with Program Managers, Product Managers, Solution Architects, Software Engineers, and Sales to ensure smooth transitions and cohesive customer outcomes.
- Mentor and guide technical delivery managers, fostering a culture of excellence, innovation, and continuous learning.
- Create Statements of Work and Service Estimates for customer project initiatives.
- Champion knowledge sharing, best practices, and internal training within the team.
Educational Qualifications:
A bachelor's or master's degree in Computer Science, Life Sciences, or a related field is required.
Experience:
Minimum 10 years' experience in lab technical consulting and the implementation of enterprise lab informatics systems such as LIMS, ELN, LES, etc.
Desired Skills:
A strong understanding of the lab-specific pharma and life sciences domain, with working knowledge of regulatory expectations.
A thorough understanding of business processes in pharmaceutical labs including both QC and R&D.
Working knowledge and exposure to various LIMS, ELNs, and other Informatics applications used in labs.
Working knowledge and exposure to various lab instruments and their governing software.
Well-versed with 21 CFR Part 11, ALCOA+, and GAMP5, GxP regulations.
Proven ability to communicate clearly and persuasively, both verbally and in writing.
Experience working in or leading Agile teams.
Ability to understand and translate customer needs into technical requirements.
Skilled in balancing technical depth with business alignment.
Benefits:
You will get to collaborate with industry-leading experts and innovative thinkers.
Gain exposure to some of the brightest minds driving scientific progress worldwide.
Shape the future of pharma and life sciences while enhancing efficiency, accuracy, and enabling data-driven decision-making.
Experience a dynamic, forward-thinking culture that fosters continuous learning, creativity, and professional growth.
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