Manager Product and Application Specialist

Job Opportunity: Manager – Product and Application Services (PAS)

About Scitara

Scitara is a leading global provider of cloud-based software solutions tailored for the life sciences and other science-based industries. Our innovative solutions drive the digital transformation of the entire scientific laboratory ecosystem and beyond, offering a modern lab data connectivity infrastructure that enhances productivity and enables advanced insights through AI and ML technologies.

About the Role

We are looking for an experienced and driven Manager – PAS to lead the configuration, implementation, and validation of Scitara's DLX iPaaS platform. This is a customer-facing leadership role ideal for someone with deep expertise in lab informatics systems, a passion for technology in the pharma/life sciences domain, and a strong sense of ownership.

You will be a key member of the Services organization, collaborating across product, engineering, and customer success teams to deliver high-impact solutions.

Key Responsibilities

• Lead the implementation and validation of Scitara DLX iPaaS for global pharma and life sciences customers.
• Participate in customer calls, actively driving discovery, influencing solution design, and delivering value-oriented technical recommendations.
• Conduct effective product demonstrations and communicate the product's value proposition clearly.
• Leverage domain and technical expertise to guide the design of scalable, compliant, and robust solutions.
• Align delivery strategies and technical solutions with Scitara's broader business objectives.
• Collaborate cross-functionally with Product Managers, Solution Architects, and Software Engineers to ensure smooth handovers and cohesive customer outcomes.
• Mentor and guide junior team members, fostering a culture of excellence, innovation, and continuous learning.
• Contribute to technical documentation, internal playbooks, and customer-facing collateral.
• Champion knowledge sharing, best practices, and internal training within the PAS team.

Ideal Candidate Profile

Education

• Bachelor's or Master's degree in Computer Science, Life Sciences, or a related field.

Experience

• Minimum of 10 years' experience in configuration, implementation, and validation of enterprise lab informatics systems such as LIMS, ELN, LES etc.

Skills & Competencies

Must Have

• Strong understanding of the Pharma and Life Sciences domain, with working knowledge of regulatory expectations.
• Thorough understanding of business processes in the pharmaceutical labs such QC and R&D.
• Working knowledge and exposure to various LIMS, ELNs and other Informatics applications used in Pharma labs.
• Working knowledge and exposure to various lab instruments and their governing software, e.g., Empower and controlled instruments, Chromeleon, SoftMax Pro, Tecan Magellan, UNICORN and controlled AKTA Chromatographic instruments, LabX and controlled instruments like pH meters, balances etc.
• Should be well versed with 21 CFR Part 11, ALCOA+, and GAMP5, GxP regulations.
• Proven ability to communicate persuasively and influence stakeholders through consultative engagement and value-based storytelling.
• Experience working in or leading Agile teams.
• Ability to understand and translate customer needs into technical requirements and collaborate closely with Software Application Specialists.
• Skilled in balancing technical depth with business alignment; able to contribute to both strategic planning and hands-on delivery.

Strong Professional Attributes

• Customer-Centric Mindset: Consultative approach with focus on identifying pain points and delivering tailored solutions.
• Strategic Alignment: Operates with a strong understanding of Scitara's vision and product roadmap.
• Domain-Aware Execution: Considers the broader needs of the pharma and life sciences sector in solution delivery.
• Storytelling & Communication: Communicates complex concepts with clarity and conviction, especially during demos and executive discussions.

Good to Have

• Exposure to scripting languages (JavaScript, Python), data platforms (databases or data lakes), and cloud infrastructure (especially AWS).
• Exposure to data standardization models like ASM, AnIML, SiLA.
• Experience working with monitoring tools, deployment frameworks, or infrastructure automation is an added plus.
• Capability to align team-level execution with company-wide objectives, while driving performance and operational efficiency.

Why Join Us?

• Join a fast-growing, globally recognized platform revolutionizing lab connectivity within the pharmaceutical and life sciences industries.
• Collaborate with industry-leading experts and innovative thinkers, gaining exposure to some of the brightest minds driving scientific progress worldwide.
• Contribute directly to impactful scientific innovation, enabling breakthroughs that accelerate research and development on a global scale.
• Work at the forefront of cutting-edge technologies, including AI-driven laboratory automation and advanced integration solutions.
• Be part of a transformative movement toward 'smart labs', leveraging artificial intelligence and automation to redefine how laboratories operate.
• Engage in projects that shape the future of pharma and life sciences, enhancing efficiency, accuracy, and data-driven decision-making in critical research environments.
• Experience a dynamic, forward-thinking culture that fosters continuous learning, creativity, and professional growth.