Sales Support Specialist

6 days ago

Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 6,00,000
Customer Service Representative

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues efficiently.

The ideal candidate will have excellent verbal and written communication skills, strong interpersonal skills, and the ability to work in a fast-paced environment. They will also be proficient in using CRM software and tools, and have a proven track record of providing excellent customer service in a similar role.

The Customer Service Representative will work closely with the sales team to provide seamless support throughout the sales process. They will also analyze customer data to identify patterns, trends, and opportunities for improvement.

This is an excellent opportunity for a career-driven individual who is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Responsibilities:

  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.

Work Timings:

Monday to Saturday, 9:30 am to 6:30 pm

Flexibility to work on weekends or extended hours, if required

We invite you to join our team and make a difference in the lives of our valued customers.

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