Customer Support Ambassador
7 hours ago
About Our Company
Our company is a marketing and engagement platform built on WhatsApp Business APIs.
We empower businesses to scale their engagement and revenue through automation and communication solutions.
- 100,000+ Businesses Onboarded: Trusted by businesses across the world.
- 鈀4000 Crores Revenue Driven: Enabling real results through WhatsApp-led engagement over several years.
About the Role
We are looking for a Support Executive who will serve as the first line of support for our partners, ensuring high-quality service and quick resolution of technical and operational issues.
The ideal candidate will work closely with internal teams to resolve issues, maintain service level agreements, and deliver a consistently strong partner experience.
Key Responsibilities:
Partner Query Support
- Respond to partner queries via email, live chat, or ticketing systems.
- Maintain strong first response time and meet chat acceptance service level agreements.
Service Excellence
- Ensure customer satisfaction scores of 95%+ by delivering timely, accurate, and empathetic support.
- Maintain high-quality written communication with typing speeds of 70+ words per minute.
Partner Onboarding & Integration
- Guide partners through the onboarding process and assist with dashboard integrations.
- Understand the unique business use cases of partners and deliver tailored support solutions.
Cross-Team Collaboration
- Work with product, tech, and sales teams to resolve escalations and improve the partner experience.
- Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements:
2–4 years of experience in partner or customer support roles.
Strong understanding of APIs, Webhooks, and third-party integration workflows.
Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
Excellent verbal and written communication skills.
Good to Have:
Prior experience in SaaS customer success or technical support.
Familiarity with CRMs and automation tools.
Experience collaborating with internal tech and onboarding teams.
Why Join Us?
- Fast-Growing Environment: Work in a dynamic setup that prioritizes ownership, learning, and impact.
- Global Exposure: Collaborate with global teams and join exclusive events.
- Create Real Impact: Help businesses achieve tangible outcomes through automation and smart engagement.
- Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.
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